Kylo Capital LLC (“Kylo Capital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit kylocapital.com (the “Site”) or communicate with us, including by SMS/text message.
1) Information we collect
We collect only the information you choose to provide to us, such as:
- Contact information: name, email address, phone number.
- Appointment information: details needed to book, confirm, reschedule, or cancel appointments.
- Payment-related communications: information needed to send receipts or payment-related updates (we do not store full payment card details on this Site unless explicitly stated at the point of collection).
- SMS records (if you opt in): your mobile number, your opt-in/opt-out status, and message history needed to provide the texting service and maintain compliance records.
2) How we use your information
We use your information to:
- Respond to your requests and inquiries.
- Provide appointment-related services (booking confirmations, reminders, reschedules, cancellations).
- Send transactional messages you request or that are necessary to deliver services (including payment receipts and payment-related notifications, when applicable).
- Maintain records necessary for operational, security, and legal compliance purposes.
3) SMS/Text Messaging Privacy (A2P 10DLC)
If you opt in to receive SMS/text messages from Kylo Capital LLC:
- Types of messages: Transactional messages related to appointment bookings, confirmations, reschedules, cancellations, and payment receipts/updates (as applicable).
- Message frequency: Varies based on your appointments and transactions.
- Rates: Message and data rates may apply.
- Opt-out: Reply STOP at any time to cancel SMS messages.
- Help: Reply HELP or email [email protected] for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with our SMS platform/provider (and messaging aggregators used to deliver messages) solely to deliver and manage our text messages, process opt-in/opt-out requests, and maintain compliance.
4) Cookies and tracking technologies
The Site may use cookies or similar technologies to support basic website functionality and to understand how the Site is used (for example, which pages are visited most often). Where used, information gathered through cookies is used in an aggregated manner and is not intended to include personally identifying information.
Your choices: You can control cookies through your browser settings (for example, by blocking or deleting cookies). If you disable cookies, some Site features may not function properly.
If we implement a cookie banner or preference center, you may use it to manage non-essential cookie preferences where available.
5) How we share information
We do not sell your personal information.
We may share your information only in these limited situations:
- Service providers: With vendors that help us operate the Site and deliver services (for example, scheduling tools, communications tools, and SMS delivery providers), only to the extent needed for them to provide services to us.
- Legal requirements: If required by law or to respond to lawful requests, or to protect our rights, safety, and property.
6) Data retention
We keep personal information only as long as necessary to provide the services you request and for legitimate business and compliance purposes (including maintaining records of SMS consent and opt-out requests).
7) Security
We use reasonable safeguards designed to protect your information. No system can be guaranteed 100% secure.
8) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.
9) Contact us
If you have questions about this Privacy Policy or our privacy practices, contact:
Kylo Capital LLC
Email: [email protected]
This Privacy Policy includes SMS privacy disclosures commonly required for A2P 10DLC registration, including opt-out instructions and a statement that SMS opt-in data and consent are not shared for marketing/promotional purposes, except as needed to deliver SMS.
